Frequently Asked Questions


What is myEDmeds?

myEDmeds is a cost-effective service providing Erectile Dysfunction prescriptions in a safe, discrete and convenient manner.

Each patient is reviewed by a myEDmeds-affiliated physician in a timely matter and, if possible, find a prescription treatment that works for your needs.

Who is myEDmeds for?

myEDmeds is for adult men who experience erectile dysfunction and prefer to receive discrete treatment from the comfort of their home.

How do I get treated for ED on the myEDmeds platform?

myEDmeds uses telemedicine technology to provide a discreet, convenient, and affordable way for you to receive erectile dysfunction treatment from a U.S. Licensed physician. All without leaving the couch. Complete the dynamic onboarding, submit your photo, ID, and and our physicians will determine if you’re a candidate for ED treatment.

Why is myEDmeds only available in certain states?

In order to prescribe medicine, a physician must be licensed in the state where the patient is located. myEDmeds is only available in the states where the platform physicians are licensed.

What states does myEDmeds currently service?

We are currently available in 49 states plus Washington, D.C.

We currently do not provide services to South Carolina due to state law.

Where is myEDmeds headquarters?

myEDmeds has a corporate office in Indiana, Pennsylvania. Our mailing address is:

1380 Route 286 Hwy E
Building 2 Suite 2
Indiana, PA 15701

General Questions

Is this a safe way to receive treatment?

Yes. Telehealth is safe and effective—as long as patients answer questions truthfully, accurately, and completely. It’s also important that you only upload pictures of yourself and your ID (not someone else). Physicians are only effective when they have accurate, current information about your case—both in telehealth and in-person visits.

Physicians on the myEDmeds platform depend solely on the information you provide during your visit and via secure chat and questionnaire. They have no way of externally verifying the information you provide. If a prescription is prescribed, it’s necessary for patients to read the personalized treatment plan your doctor created before taking any medication.

How quickly will a doctor review my information?

After your online visit a doctor will complete their initial review of your medical history and you will receive a message within 48 hours.

If you’ve been waiting longer than this, please email and we’ll take care of it.

Why do you need a picture of my ID and a separate photo?

Your doctor will need to confirm your identity before treating you via telemedicine. In order to confirm your identity, we need two photos:

1. A photo of your government-issued ID

Must include:

– First & Last name

– Photo


– ID expiration date (cannot be expired)

2. A clear photo of your face

Cannot include:

– Sunglasses, hats, or other facial obstructions

– Family photos

– Filters

– Pictures of a picture

We’ll use these photos only to confirm that the pictures match each other.

Do I need a prescription to use myEDmeds?

No! The physician on the myEDmeds platform will write you a prescription if they deem it safe and appropriate after your online visit.

How does my order ship?

Once approved, your medication will automatically ship to you in discreet packaging. All medication comes in single dose packaging, which means you can take as many pills as you need at any occasion without worrying about a bulky bottle or container.

When will my medication ship?

Prescriptions will ship USPS Priority Mail the day you are approved as long as it is prior to 3:00 p.m. EST Monday-Friday. Once your order is shipped, you will receive a tracking link via email link to track your shipment.

How is my prescription filled?

As with all prescriptions you can have your script filled at a pharmacy of your choice or with our partner mail order pharmacy Innovahealth located at 641 Kolter Drive, Indiana, PA  15701.

What if I have questions about my prescription upon delivery?

Questions about your order or questions about your medication, side-effects etc. may be directed to our pharmacy partner, InnovaScript, at 877-261-5101.

What is your return policy?

Unfortunately by law we are unable to accept any prescriptions back for return for reuse, so all sales are final unless. In the event if you feel an error was made please contact us. If you need to dispose of any medication, please refer to the FDA disposal of unused medication procedure by clicking here.

Is my information safe?

Our top priority is the security and privacy of your information along with the well being of all who use the myEDmeds platform. The myEDmeds platform complies with all relevant privacy laws as well as strict security protocols to protect your information at all cost.

Do I communicate with an actual doctor?

To initiate your online visit, you provide us with basic information and complete our questionnaire for review by a physician licensed in your state. If additional information is needed a physician will reach out to you. You may follow up with your physician via chat located within the patient portal.


How much does an online visit cost?

Online doctor visit only cost $20 (less than most insurance co-pays), plus the cost of your medication (if prescribed). You can pay through our secure platform using a credit or debit card.

How much do the medications cost?

Medication cost depends on the type and quantity of medication you request. Pricing may be reviewed by clicking here.

Is myEDmeds covered by insurance?

Our services are not covered by insurance, however our physician services and prescriptions are typically lower than most copays.

Erectile Dysfunction

What causes ED?

ED is most commonly caused by physical factors but can also be caused by psychological factors such as anxiety or depression. Sometimes ED is caused by a combination of physical and psychological factors.

ED can be the first sign of potentially more serious underlying heart or general health problems. That’s why it’s important to have a range of investigative tests to look for the cause even if you feel fine.

What medications do your doctors prescribe for ED?

Our physcians prescribe Sildenafil (Same active ingredient as Viagra™) and Tadalafil (generic for Cialis™)

Please reach out to us with any additonal questions at