Frequently Asked Questions


What is myEDmeds?

myEDmeds is a cost-effective service providing Erectile Dysfunction prescriptions in a safe, discrete and convenient manner.

Each patient is reviewed by a myEDmeds-affiliated physician in a timely matter and, if it appears to be safe and effective for you, find a prescription treatment that works for your needs.

Who is myEDmeds for?

myEDmeds is for adult men who experience erectile dysfunction and prefer to receive discrete treatment from the comfort of their home.

How do I get treated for ED on the myEDmeds platform?

myEDmeds uses telehealth technology to provide a discreet, convenient, and affordable way for you to receive Erectile Dysfunction treatment from a U.S. Licensed physician, all without leaving the couch. Sign up and complete our questionnaire, submit your photo, ID, and a physician will determine if you’re a candidate for ED treatment. Some states may require a video telehealth visit.

What states does myEDmeds currently service?

We are able to provide service in every state plus Washington, D.C., with the exception of South Carolina where it is prohibited by state law to prescribe ED medication online and Alaska.

Where is myEDmeds headquartered?

myEDmeds has a corporate office in Indiana, Pennsylvania. Our mailing address is:

1380 Route 286 Hwy E
Building 2 Suite 212
Indiana, PA 15701

General Questions

Is this a safe way to receive treatment?

Yes. Telehealth is safe and effective—as long as patients answer questions truthfully, accurately, and completely. A physician will provide a personalized treatment plan for you to follow.

How quickly will a physician review my information?

After your online visit a doctor will complete their initial review of your medical history and you will receive a message within 48 hours.

Why do you need a picture of my ID and a separate photo?

Your doctor will need to confirm your identity before treating you via telemedicine. In order to confirm your identity, we need two photos:

1. A photo of your government-issued ID

Must include:

– First & Last name

– Photo


– ID expiration date (cannot be expired)

2. A clear photo of your face

Cannot include:

– Sunglasses, hats, or other facial obstructions

– Family photos

– Filters

– Pictures of a picture

We’ll use these photos only to confirm that the pictures match each other.

Do I need a prescription to use myEDmeds?

No! The physician on the myEDmeds platform will write you a prescription if they deem it safe and appropriate after your online visit.

How will my medication be packaged?

Medications will be provided in single dose packaging in the quantity ordered, which means you can discreetly carry as many pills as needed for any occasion without worrying about a bulky container.

When and how will my medication ship?

Once approved and your payment is accepted your prescription will ship from Pennsylvania USPS Priority Mail the same day as long as it is prior to 3:00 p.m. EST Monday-Friday, orders received after this time will be shipped the next business day. Orders will ship in a discrete package listing InnovaScript as the sender. Once your order is shipped, you will receive a tracking link via email link to track your shipment.

What if I have questions about my prescription upon delivery?

Questions specific to your prescription delivery or questions about your medication, side-effects etc. should be directed to our pharmacy partner, InnovaScript, at 877.261.5101

What is your return policy?

Unfortunately by law we are unable to accept any prescriptions back for return for reuse, so all sales are final. In the event you feel an error was made please contact us at [email protected]. If you need to dispose of any medication, please refer to the FDA disposal of unused medication procedure by clicking here.

Is my information safe?

Our top priorities are the security and privacy of your information along with the well being of our customers. The myEDmeds platform complies with all relevant privacy laws as well as strict security protocols to protect your information at all costs.

Do I communicate with an actual physician?

To initiate your online visit, you provide us with basic information and complete our questionnaire for review by a physician licensed in your state. If additional information is needed a physician will reach out to you. You may follow up with your physician via chat located within the patient portal.


How much does an online visit cost?

Online doctor visit only cost $20 (less than most insurance co-pays), plus the cost of your medication (if prescribed). You can pay through our secure platform using a credit or debit card. All orders of 90 tablets or more include your doctor visit at no additonal charge.

How much does medication cost?

Medication cost depends on the type and quantity of medication you request. Pricing may be reviewed by clicking here.

Is myEDmeds covered by insurance?

Our services are not covered by insurance; however. our telehealth visits and prescriptions are typically lower than most insurance copays. If fact, most insurance plans typically do not cover ED medications.

Erectile Dysfunction

What causes ED?

ED is most commonly caused by physical factors, but can also be caused by psychological factors such as anxiety or depression. Sometimes ED is caused by a combination of physical and psychological factors. ED can be the first sign of potentially more serious underlying heart or general health problems. That’s why it’s important to have a range of investigative tests to look for the cause even if you feel fine. Please visit our Blog here for more information.

What medications do your physicians prescribe for ED?

Our physcians prescribe Sildenafil (Same active ingredient as Viagra™) and Tadalafil (generic for Cialis™).

Please contact us with any questions at [email protected].